FAQs

How do I contact Customer Care?

Please contact our customer service department they are always happy to help with any query. Either email support@sculptaustralia.com.au. We are open from 9am - 7.30pm AEST, Mon-Fri. Please note we are closed on public holidays and weekends.

How long does it take for you to reply to my query?

We incur high volumes of customer care in peak traffic times, but we will always endeavour to get back to you within 24 hours. This time may vary depending on public holidays and weekends.

How do I return an item?

Please see our Returns Policy Page for return instructions and policies.

Can I return an item for a refund?

Yes, anytime before 21 days of the order.  

How do I know when you have received my return?

Returns are processed within 7 working business days of being received. You will receive an email with your return information when complete.

How can I track my order?

Once your parcel has been dispatched and picked up by the courier, an email will be sent to you from the courier company (Australia Post, DHL etc) that will provide you with a link and a tracking number that will enable you to follow your parcel.

If you have not received your tracking number within 48 hours of your order placement you may have experienced a difficulty receiving it from the courier company. Sometimes these emails can appear in your junk email inbox however if this is not the case please email us to retrieve your tracking number. Please include your order number and name.

Can I change my order?

If you need to make urgent changes to your order please email us with the correct changes and include your order number within 1 working day. Please make sure your email is sent by 10pm AEST, we will endeavour any changes, If the parcel has already been dispatched changes cannot be made.

Once a payment has been received and your order is completed it is then subject to the returns policy. Please note changes to the address cannot be made once the order leaves our warehouse as it becomes the property of the courier company.

Can I cancel my order? 

Yes, please email us at support@sculptaustralia.com.au for any changes, returns or cancellations. 

The item I wanted is no longer on the website, will it be restocked?

If there is a particular item you wish to purchase but is no longer available on the website, please contact our team at support@sculptaustralia.com.au where we will inform you on whether this item will be restocked.